Terms of Service

1. Agreement and parties

These Terms of Service ("Terms") are an agreement between DCBA Danismanlik Limited Sirketi, a limited liability company registered in Istanbul, Turkiye (MERSIS no. 0272119252700001, address: Esentepe Mah. Buyukdere Cad. Ferko Signature No: 175 Ic Kapi No: 7, Sisli, Istanbul, Turkiye) ("franchie", "we", "us"), and the business that creates an account or signs an order for franchie ("Customer", "you").

By creating an account, signing an order form or using the service, you accept these Terms on behalf of your business and confirm that you are authorised to do so. franchie is a business service. It is not offered to consumers.

If you and we sign an order form or a separate agreement, that document takes precedence over these Terms where they conflict.

2. Definitions

• Service: the franchie platform at app.franchie.ai, its AI agents, voice and messaging features, APIs and related support.
• Customer Data: data you or your users submit to the Service or collect through it, including lead data, knowledge content and voice samples.
• Lead: a person who applies to, inquires about or is contacted about your franchise through the Service.
• Users: your employees and contractors you allow to use your account.
• Plan: the subscription package, usage allowances and add-ons you purchase.

3. The Service

franchie helps franchise brands respond to, call, message, score and follow up with leads using AI agents, and gives your team tools to manage the pipeline. Features available to you depend on your Plan, as described on our pricing page.

We may improve and change the Service over time. We will not materially reduce the core functionality of your paid Plan during a paid term without notice.

4. Accounts and users

• You must give accurate information and keep it up to date.
• You are responsible for your Users' actions and for keeping credentials secure. Administrators must use multi-factor authentication.
• Tell us promptly at hi@franchie.ai if you suspect unauthorised access to your account.

5. Regional availability and trials

We are opening the Service region by region. Where self-serve purchase is not yet available in your region, plans are set up with our sales team and the terms of any trial or pilot are agreed in writing. Where self-serve purchase is available, any free trial and its length are shown at checkout.

6. Plans, prices and billing

• Merchant of record. Purchases are sold and billed by Polar Software Inc. ("Polar"), our merchant of record. Polar processes payments, manages subscriptions and renewals, issues invoices and receipts, and collects and remits applicable sales tax or VAT. Polar's own terms apply to the purchase transaction. franchie does not receive or store your card details.
• Prices. Current Plans and prices are listed on our pricing page, in US dollars. Prices exclude taxes, which Polar adds where applicable. Prices agreed in an order form apply to that order.
• Renewal. Subscriptions renew automatically for the same billing period (monthly or annual) unless cancelled before the renewal date.
• Price changes. We will give at least 30 days' notice of a price change. It applies from your next billing period.
• Late payment. If a payment fails and is not resolved, we may suspend the Service after giving you notice.

7. Usage allowances and add-ons

Plans include allowances such as call minutes, messages, AI credits or users. Usage above an allowance, and add-ons such as extra numbers or voices, are charged as shown on the pricing page or your order. Unused allowances do not roll over unless your Plan says otherwise. Telecom and messaging costs may vary by destination country.

8. Upgrades and downgrades

You can upgrade at any time. The upgrade takes effect immediately and Polar charges a prorated amount where applicable. Downgrades take effect at the end of the current billing period. Features or data that exceed the lower Plan's limits may become unavailable.

9. Cancellation, refunds and termination

• You can cancel at any time through the billing portal or by contacting us. Cancellation takes effect at the end of the paid period, and you keep access until then.
• Fees already paid are non-refundable except where required by law or stated in Polar's refund terms or your order. Refund requests are handled through Polar.
• We may suspend or terminate your account if you materially breach these Terms (including the Acceptable Use Policy or the AI Calling & Consent Policy) and do not cure the breach within 10 days of notice. We may suspend immediately where needed to prevent unlawful calling or messaging, harm to people or a risk to the Service.
• After termination you have 30 days to export Customer Data. After that we delete or anonymise it, except where we must retain it by law.

10. Acceptable use

You must use the Service lawfully and in line with our Acceptable Use Policy, which forms part of these Terms.

11. Contacting leads and consent

You decide whom the Service contacts, and you are responsible for doing so lawfully. In particular, you must:

• obtain each lead's prior express consent (prior express written consent where required) before the Service calls or texts them using AI or automated technology, as required by the Telephone Consumer Protection Act (TCPA) in the United States, the Privacy and Electronic Communications Regulations (PECR) in the United Kingdom and equivalent laws elsewhere,
• keep records of that consent and provide them to us on request,
• honor opt-out requests, do-not-call lists and calling-hour limits that apply to the lead,
• not switch off the AI disclosure, opt-out handling or do-not-contact registry built into the Service.

Details are in our AI Calling & Consent Policy, which forms part of these Terms.

12. AI output

The Service uses AI to generate replies, call speech, summaries and lead scores. AI output can be inaccurate or incomplete. You are responsible for the knowledge and instructions you give your agents, for reviewing important output, and for decisions you make about leads. Lead scores are suggestions, not decisions. Your agents must not make binding offers, financial projections or legal statements about your franchise on your behalf unless you have configured and approved that content.

13. Data protection

You own Customer Data. You give us the rights needed to host, process and transmit it to provide the Service. We process personal data in Customer Data as your processor under our Data Processing Addendum, which forms part of these Terms. Our handling of other personal data is described in our Privacy Policy. We do not use Customer Data to train AI models.

We may use aggregated, de-identified usage data to operate and improve the Service, provided it does not identify you, your Users or any lead.

14. Intellectual property

We own the Service, its software, design and documentation. These Terms give you a non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, resell, reverse engineer or build a competing product from the Service. If you send us feedback, we may use it freely.

15. Third-party services

The Service connects to third-party services such as WhatsApp, Instagram, calendars, telephony and payment providers. Your use of them is governed by their terms, and we are not responsible for their availability or changes they make. If a third party changes or withdraws its service, we may need to change related features.

16. Availability and support

We aim to keep the Service available at all times, apart from planned maintenance which we announce in advance where possible. Support is provided by email at hi@franchie.ai and in the app. Any service level commitment applies only if agreed in your order.

17. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Apart from that, and to the extent permitted by law, the Service is provided "as is" and we do not warrant that it will be uninterrupted or error-free, or that AI output will be accurate or lead to any sales result.

18. Limitation of liability

• Neither party is liable for indirect or consequential losses, or for lost profits, revenue or goodwill.
• Each party's total liability under these Terms is limited to the fees you paid for the Service in the 12 months before the event giving rise to the claim.
• These limits do not apply to your payment obligations, your obligations under section 11 (Contacting leads and consent), your indemnity in section 19, or liability that cannot be limited by law.

19. Indemnity

You will defend and indemnify us against third-party claims, fines and costs arising from Customer Data, from calls or messages made through your account without the required consent or in breach of applicable telemarketing laws (including the TCPA and PECR), or from your breach of the Acceptable Use Policy.

20. Changes to these Terms

We may update these Terms. We will give at least 30 days' notice of material changes by email or in the app. If you do not agree, you may cancel before the change takes effect. Continued use after that date means you accept the updated Terms.

21. Governing law and disputes

[Governing law to be confirmed by counsel.] Draft default: these Terms are governed by the laws of the Republic of Turkiye, and the courts and enforcement offices of Istanbul (Central) have exclusive jurisdiction, without prejudice to any mandatory rights you have under the law of your country. Before going to court, both parties will try in good faith to resolve the dispute through discussion for at least 30 days.

22. General

• Neither party may assign these Terms without the other's consent, except to a successor in a merger or sale of the business.
• Neither party is liable for delays caused by events beyond its reasonable control.
• If a provision is found invalid, the rest of these Terms remains in force.
• Notices to us must be sent to hi@franchie.ai. We send notices to the email address on your account.
• These Terms, together with the documents they refer to and any order form, are the entire agreement between us on this subject.

Version history

• October 18, 2026 · First draft for the global site. Billing through Polar as merchant of record.