Acceptable Use Policy

1. Scope

This Acceptable Use Policy ("AUP") applies to everyone who uses franchie, including customers, their Users and anyone acting on their behalf. It forms part of our Terms of Service. Customers are responsible for making sure their Users follow it.

2. Calls and messages

You must not use franchie to:

• call or text anyone without the consent required by law, including under the TCPA, PECR and similar laws (see our AI Calling & Consent Policy),
• contact purchased, rented or scraped lists, or numbers generated randomly or sequentially,
• contact people who have opted out or who are on an applicable do-not-call list,
• call outside permitted hours, or call emergency numbers, hospitals or other protected lines,
• send spam, chain messages or bulk unsolicited messages,
• spoof caller ID or hide the identity of the brand behind the call.

3. AI conduct

You must not:

• configure an agent to claim or imply that it is a human, or to deny being an AI,
• clone or imitate a person's voice without their documented consent, or impersonate any real person or organisation,
• instruct agents to make false or misleading claims, guaranteed earnings or unlawful financial projections about a franchise,
• use agents to pressure, harass, threaten or deceive people,
• try to bypass the AI disclosure, opt-out handling, calling-hour limits or the do-not-contact registry.

4. Prohibited content and activities

You must not use franchie for or in connection with:

• anything illegal, fraudulent or deceptive, including pyramid or multi-level marketing schemes presented as franchises,
• collecting special category data (such as health, religion or sexual orientation) or data about children,
• discrimination against leads based on protected characteristics,
• content that infringes intellectual property or privacy rights, or that is hateful, violent or sexually explicit,
• political campaigning, debt collection, or any regulated activity the Service is not designed for.

5. Security and integrity

You must not:

• access accounts or data you are not authorised to access, or share login credentials,
• probe, scan or test the vulnerability of the Service, except as described in our Privacy Policy for good-faith vulnerability reporting,
• overload, disrupt or reverse engineer the Service, or use it to send malware,
• use the Service to build a competing product, or extract model outputs or prompts at scale.

6. Enforcement

We may investigate suspected breaches of this AUP. Depending on the severity, we may remove content, pause agents or calling, suspend accounts or terminate the Agreement, as set out in the Terms of Service. Where there is a risk to people or a legal risk, we may act immediately and notify you afterwards. We may also cooperate with authorities and telecom carriers.

7. Reporting abuse

To report misuse of franchie, including an unwanted call or message, email hi@franchie.ai. Please include the phone number or account involved and the date and time.

Version history

• October 18, 2026 · First draft.