Feature · Welcome Agent
Wherever your prospect writes from, you reply first.
WhatsApp, Instagram, Messenger, email or your website. Every message gets an instant reply in your brand's voice.
Rolling out region by region · Join early access
No message waits. The Welcome Agent is franchie's AI agent for written channels. It greets franchise leads 24/7 and replies to new WhatsApp leads within 60 seconds. It talks to prospects using only your approved brand information, qualifies them and hands them to your sales team.
Messaging channels
- What it does
- Greets leads coming from WhatsApp, Instagram, Messenger and email.
- How it helps
- No prospect who messages from an ad goes unanswered.
- A dedicated agent per channel. When you switch agents, the previous one stays on standby
- Your team can take over any conversation at any time
Website agent
- What it does
- Greets visitors on your franchise page in a chat widget.
- How it helps
- Visitors get answers and are qualified before they apply.
- Added to your site with one line of code. One site included in the Chain plan, an add-on on other plans
- Same Knowledge Hub, with tone and rules specific to this channel
Message our agent now. Ask like a prospective franchisee would, and push it hard.
Chat with the agentSet up in three steps
Connect Meta (WhatsApp, Instagram, Facebook), email and your website in Settings with one click. All you need is a Meta business account.
Choose an agent for each channel and set its tone and greeting rules.
Talk to your agent as a prospect would, then go live with one click.
Franchise scenario
Illustrative
Tuesday, 10:15 PM. A prospect types into the chat on your franchise page: "Is Dallas still open for a new location?" Your agent walks them through available territories in the Dallas area and asks about their budget and experience. The lead is marked hot and assigned to your regional franchise sales manager. In the morning, your franchise development director sees the full conversation in the Inbox with the lead card and takes over the chat personally.
Control
- You can take over
- Alerts you if a connection drops
- Speaks by your rules.
FAQ
Frequently asked questions
WhatsApp, Instagram, Messenger, email and the chat on your website.
All you need is a Meta business account for your brand.
Paste the snippet from your dashboard into your site. Step-by-step instructions are in the developer docs.
Whenever they like. They take over the conversation from the Inbox.
Yes.
Be the one who answers the prospect messaging tonight.
Rolling out region by region · Join early access